Reliable Web Hosting

Affordable Pricing Plans

Performance Proven

We understand the importance of your Web Presence. and having it available 24/7. "Customer Service" isn't just a buzz word we use:

  

Frequently Asked Questions (FAQ)

Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements (i.e. Google Adwords)..

Q. What forms of payment do you accept?
A. PayPal

Q. Are your server's Unix, or NT?
A. Our servers are CentOS Enterprise Linux

Q. Do you allow adult sites?
A. No

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.

  • cPanel Demo


  • Q. Can I pay monthly?
    A. Yes, you may pay monthly

    Q. How long does it take to setup my account?
    A. Your account will be setup automatically with 1 minute's of ordering. (Payment must have been sent)

    Q. Are there any hidden costs, or setup fees?
    A. No

    Q. Do you offer telnet or shell access?
    A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

    Q. Can I password protect directories?
    A. Yes you can password protect directory's within CPanel.

    DNS

    Q. How long does it take to get my domain working?
    A. It usually takes 24-48 hours for a domain to fully propagate.

    Q. What do I set my domains name server's to?
    A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
    A. ns1.veteranwebhosting.net ns2.veteranwebhosting.net


    Control panel

    Q. Do you have a manual for our control panel?
    A.
  • cPanel manual


  • Q. Where do I go to login to my control panel?
    A. http://yourdomain.com:2082/

    Q. How do I make sub-domains?
    A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

    FTP

    Q. Where can I download a free FTP?
    A. We recommend downloading Corel FTP.
  • Download FTP


  • Q. It's not letting me upload my files what's wrong?
    A. Make sure you are uploading to the right web directory which is the public_html folder.

    Q. Why doesn't my ftp password change when I change my Cpanel password?
    A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

    Paths

    Q. What is the path to my users files?
    A. The path is /home/username/public_html

    Q. What is the local path to perl?
    A. The path to perl is /usr/bin/perl

    Q. What is the path to curl?
    A. The path to curl is /usr/bin/curl

    Q. What is the path to sendmail?
    A. The path to sendmail is /usr/sbin/sendmail

    E-mail

    Q. How do I create email accounts?
    A. To create an email account login to your control panel and click add/remove email account's.

    Q. What do I put for both incoming and outgoing mail server?
    A. For both incoming and outgoing mail server put mail.yourdomain.com
    Q. Where do I go to check my emails using my browser?
    A. www.yourdomain.com/webmail/

    Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
    A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

    CGI/ASP/PHP/MySql/JSP

    Q. None of my cgi scripts are working on the server. How do I get them to work?
    A. Make sure that they are chmoded to 755
    Q. How do I create databases and manage them?
    A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

    Software Versions

    Q. What version of php are you using?
    A. We are using version 4.4.2

    Q. What version of perl are you using?
    A. We are using version 5.8.7

    Q. What version of MySQL are you using?
    A. We are using version 4.1.21

    Q. What version of cPanel are you using?
    A. Our servers automatically stay up to date with the most recent stable Cpanel version.

    Billing

    Q. How do I get the 30 day money back?
    A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

    Q. How do I make a payment?
    A. You can simply send you payment via paypal to this email adress
    paypal@veteranwebhosting.net
    Q. How do I stop billing?
    A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

    SSL

    Q. What is the difference between shared ssl and private ssl?

    A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.



    Q. How do I purchase a private ssl from you and what type is it?

    A. Please email to do so.



    Q. Whats the path to the free shared ssl?

    A. We need to activate the shared ssl on each site manually that will require it.



    Q. I'm going to purchase my own ssl what do I need to know?

    A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee. NO REFUND'S



    Q. How do I transfer a ssl?

    A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

    Subdomains

    Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

    A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.veteranwebhosting.net so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

    Q. What is a subdomain?

    A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

    Addon Domains

    Q. What is an addon domain?

    A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.



    Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

    You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

    A. There are three fields cPanel asks for when creating an addon domain.

    1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

    2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

    3. "Password:" fill in any password you want here.

    Q. Help I added an addon domain why did it say subdomain added?!!?

    A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

    MORE INFORMATION

    Money-back Guarantee
    We offer a 30 day money-back guarantee for all our web hosting clients, which means that in this period you can have your money refunded. Anything after these 30 days is non-refundable (Domain names are non-refundable once registered)If you violate our TOS this will automatically be voided.


    Disk Space
    Disk space is the amount of storage you get when signing up for a web hosting account. It can be used for uploading any type of files - everything from text documents, to .html documents, to pictures.


    Traffic
    Traffic is the term used to describe the amount of data transferred and the number of visits made to a web site at a given period. The level of traffic is the main guide-line which determines which infrastructure you require for your personal or business web site. It is also what determines the price you'll have to pay your Internet Service Provider for the traffic consumed over that given period of time.


    Domain name registration
    Domain registration is the process of registering a unique name which will identify your web site. Domain names must have an extension, where .com .net and .org are the most popular ones. When registering a domain name, users should keep in mind that domains are tied to name servers, which direct to which IP address the domain should point. Any server can have multiple domain names, but a domain name can only point to one server. One free domain registration or hosting transfer is included with your hosting plan.


    Technical support
    Technical support is somebody to call, e-mail or message when something with the service you're using has gone wrong, or you don't seem to know how to complete a given task and would like professional assistance.


    Extensive online documentation
    We have written and compiled one of the biggest online documentaries available on the Internet today. We have various FAQ's (Frequently Asked Questions) and tutorials available to all our users.


    Integrated ticketing system
    We do provide ticket support. At any page click support and you shall see our ticket support. Should you ever experience any technical difficulties, feel free to post an online trouble ticket. Our experienced team of technicians will to solve your problem.


    Link us
    If you wish to link us to your website please visit

  • HERE

  • Hosted domains
    Veteran Web Hosting is proud to announce that we can host virtually any top level domain. No matter if you're extension is .co.uk, .us, or even .fj! We can host up to unlimited domain names on a single account (Enterprise web hosting plan only).


    Subdomain
    Subdomain is subsection of a domain. One such example of subdomain would be john.yourdomain.com.


    Custom MX and A records
    MX Record (Mail Exchange Record)- Mail Server records designate the mailservers that will handle mail for a given domain. Should a user have more than one mailserver, MX records can also specify the order in which the mailservers will be used as primary, secondary, backup and so on. An A record is a DNS Address resource record. It maps a host's name to its address and specifies the Internet Protocol address (in dotted decimal form) of the host. Each host address should have one A record.


    Fantastico
    All our hosting plan's come with Fantastico so you can easily install php nuke, forum's. There are more than 50 applications that have Fantastico scripts associated with them.


    FrontPage Extensions support
    FrontPage® is a Microsoft® product. It's software built for web publishing and it's main priority is that it allows HTML programmers a visual perspective when creating web documents. FrontPage's capabilities are fairly decent for building, for example, the essential HTML tables. It also allows users to FTP documents to a web server, giving them the ability to view their web pages online. A server with FrontPage® compatibility will allow it's users to edit their site using Microsoft® FrontPage®. This also allows them to make use of a special built-in features that use FrontPage Extensions (FrontPage Extensions Server add-ons which allows users to make use of pre-defined functions such as hit counters, Java buttons and form validation).
    For more information about Microsoft® Office FrontPage® please visit http://www.microsoft.com/FrontPage/.


    POP3 e-mail accounts
    POP (Post Office Protocol) refers to the protocol commonly used by e-mail software (for example Outlook Express) to retrieve e-mail from a mail server. POP3 is currently the most common e-mail standard.


    E-mail aliases
    E-mail aliases can be setup as additional e-mail accounts, all under one domain name. If, for example, your primary e-mail is mymail@example.com and you'd like to add a secondary mail to your mailing account you can use an e-mail alias to set up your second e-mail address as backup@example.com.


    Mailing lists
    A mailing list is a system which allows people to send an e-mail to one address, where their message and/or attachments are copied and then resent to all of the other subscribers in that particular mailing list


    Web e-mail
    All our clients receive access to the our web mail. It's a free web-based e-mail system for easy and quick access to your mailbox. It can be used from anywhere and at any time, no e-mail client is required.


    POP3
    A mail server that supports the POP3 protocol. Used for retrieval and sending of e-mail messages using the POP3 protocol.


    SMTP
    An SMTP server is a mail server that supports the SMTP protocol for e-mail transfer.


    Autoresponder e-mails
    An e-mail autoresponder is a special function that automatically returns a pre written templated message to anyone who sends e-mail to a particular e-mail address. E-mail autoresponders are widely used for the purpose of responding to visitor comments and suggestions in a pre-made, templated answer.


    Catch-all e-mails
    Catch-all e-mail is used to directs e-mail sent to any user (existing or not) on your e-mail list. This means that should an e-mail ever be sent to any address with @yourdomain.com at the end, the mail will be received and sorted in a special mailbox of your choice.

    Webmail Interface Languages
    If you use the HORDE webmail system for viewing your email online, then you can set the program's interface to your choice of over 40 languages. All menu and other selection items will be displayed in the language of your choice.

    Anti-Virus protection
    Software installed on a machine to prevent the introduction of viruses. Will also detect their presence and repair or remove them. Virus is a software that is covertly introduced on to a computer system with the intent of corrupting data or inhibiting the normal operation of the system or network.


    MySQL
    MySQL is a multi-user SQL (Structured Query Language) database server. MySQL is quite a common database, proving APIs (application program interface) for such languages as C, C++, Java, Perl, PHP and Python. Information in the database is stored and retrieved using SQL.


    phpMyAdmin
    phpMyAdmin is a tool written in PHP intended specifically to handle the administration of MySQL over the Internet. It can create and drop databases, it can edit tables (create, drop, modify) and fields, execute an SQL statement, manage privileges and also export data into various formats.


    Perl
    Perl (short for Practical Extraction and Report Language) is a general-purpose programming language invented by Larry Wall in 1987. With way over one million users around the globe, it's not hard to see why it has become the language of choice for Web development, text processing, Internet services and even mail filtering, graphical programming, systems administration, and every other common task requiring portable and easily-developed solutions.


    PHP
    PHP (a recursive acronym for PHP: Hypertext Preprocessor) is a server-side HTML embedded scripting language, used to create dynamic Web pages. A dynamic Web page is a page that can interact with the user viewing it, so that each page visitor sees specially customized information. PHP is open source and freely available for (primarily) use on Linux (UNIX) Web servers. It is also a great alternative to Microsoft's Active Server Pages (ASP) technology. The PHP script is embedded within a Web page along with its HTML, just like ASP is. Before the page resolves, the Web server calls PHP to interpret and perform the operations called for in the PHP script. Any HTML page scripted in PHP is typically given a file name suffix of ".php," ".php4," or ".phtml.".

    Python
    Python is a web-friendly language allowing users to create more sophisticated websites of all kinds. Please note that Python runs in CGI mode instead of the standalone Apache module (mod_python).


    Over 3500 Perl modules
    A Perl module is a reusable package defined in a library file whose name is the same as the name of the package (with a .pm on the end)


    Crontab
    Crontab is a Unix command for scheduling jobs which will be executed sometime in the future. A cron is usually used to schedule a task that is executed periodically - for example, to send out an e-mail message to specified people every month. Being a daemon process, it runs continuously, waiting for specific events to occur.


    Advanced Control Panel
    Our advanced Control Panel is a great way to manage your hosting account. It's packed with features and will help you relieve your web hosting efforts. You can access the Control Panel in your choice of language - English, Spanish, German & Bulgarian.


    FTP
    File Transfer Protocol - Primarily used for uploading or downloading files to and from remote computer systems on a network using TCP/IP, such as the Internet. An FTP account consists of a username and password, which is used to login to a users FTP archive or to be able to access it with a software program (FTP client or a HTML editor).


    File manager
    Our web-based file manager is a browsing, uploading and downloading tool, specifically designed for the needs of new users. Using the web-based file manager, they can execute specific file-related commands with ease.


    Custom Error 404 page
    A HTML Error 404 means a request was made for a file (or an object) and it was not found on the queried server. The most common reasons for such an error are : Moved pages, renamed pages, general user or server mistyping, and also the fact that some operating systems are case sensitive.


    Password Protected Directories
    Password protected directories allow you to protect information on your web site by specifying a single user or multi-user password protected directory. Password protected directories will allow you to store information online that will not be accessible to the general site visitor. This feature is a great tool in giving specific people a place to log into on your site and view documentation that is for them only.


    Instant account activation
    Your account will be active immediately after you've filled out our signup form. Users can access it instantly and begin work on their web store straight away.(Payment must be made first)


    SSL Certificate generation
    Secure Sockets Layer. Allows encrypted, authenticated communications over the Web. SSL provides security in online commerce. URL's starting with "https://" indicate the utilization of SSL.
    SSL certificate generation is the process of generation an unsigned SSL certificate code, before sending it to an authorized registrar for approval.


    SSI
    Server-Side Include (SSI) is a command in the form of an HTML comment that communicates with the web server and performs a task as part of the page download. Different servers support different commands and there is no official standard yet. If the web page you're visiting has a .shtml extension it's likely the page was generated partially with SSI commands.


    SSH
    SSH means Secure Shell and it allows you to securely access your web site using the SSH encryption software. Very useful for advanced web developers.(We dont allow our customer's to use this but if ever you need something with ssh we will proudly determine if we will allow you to.


    Unrestricted bandwidth
    Unrestricted bandwidth means that you can use the maximum of our bandwidth connection available speed at a given moment. We haven't set a bandwidth cap and the data transfer, it's fully unrestricted.


    Raw access and error logs
    Error log - An error log records any abnormal activity on a web site or web server. It's common for different sites or servers to generate custom error logs, reflecting the use and abuse of the system. Systems administrators have to rely on such logs and are responsible for retrieving and examining them for any errors. Access logs are simply log every visit to your site and all the hits inside the site itself.


    Traffic stats - WebAlizer
    Our traffic stats utility compiles several reports with graphics and text for each processed month. The Webalizer produces several reports (html) and graphics for each month processed. In addition, a summary page is generated for the current and previous months (up to 12). The yearly (index) report shows statistics for a 12-month period, and links to each month. The monthly report has detailed statistics for that month with additional links to any URL's and referrers found.


    Detailed bandwidth stats
    All our users can have access to a detailed summary of their bandwidth stats.


    Stable Linux with Apache
    Linux is currently the most popular, freely-distributable open source operating system, which can runs on a number of hardware platforms. The Linux kernel was originally developed by Linus Torvalds. Since it is free of charge, and because it has such a high platform compatibility (this includes PCs and Macintoshes), Linux has become an extremely popular alternative to payed operating platforms. Apache is a freely distributed Web server that is available under an "open source" license. According to a popular web server survey 60% of web sites on the World Wide Web are using Apache, easily making Apache more widely used than all other Web servers combined.


    2.5 GBits network connectivity
    The internet connection speed is currently one of the fastest available - 2.5 Gbits. This is the total connectivity that our network provider located in Fremont/California has with the outside world.


    Daily data back-up
    We treat our clients information with the utmost care. That's the reason why we backup all the info on our servers on a daily basis. Should there be any technical issue, we can restore all the info from the previous day.


    UPS & diesel back-up generator
    We have a powerful UPS's and diesel backup electricity generator, should we ever experience a prolonged power outage.